Frequently Asked Questions

Whether you are thinking of buying a gift voucher or have bought one already, we have outlined answers to questions that are sometimes asked. If you are not able to find the information you require, please do get in touch with us at hello@dis-loyalty.com

Before purchase

What delivery options are available?

All our gift cards are sent via email immediately after purchase, free of charge. This can be sent to either the purchaser or the recipient - we won’t ruin the surprise if you don’t want us to!

I’m attempting to purchase a gift voucher but have received a failed transaction message (‘Payment has not been accepted’) at the end of the transaction. What should I do next?

There could be several reasons why this may be happening. Despite there being sufficient funds in an account, banks occasionally decline payments due to it being unusual buying behaviour. This can be rectified by contacting your card issuer and advising them that you are trying to make an online purchase.
If after contacting your bank you still have issues, please contact our gift partner, SK Chase via enquiries@skchase.com.

Can I add a personal message to the voucher?

Yes, during the checkout you will be asked if you want to add a gift message to the voucher. If purchasing multiple vouchers, you can add a different message to each voucher.

How can I pay for my order?

You can pay using a debit card or credit card. This is a secure 128-bit SSL encrypted payment. Please note that an extra international bank charge fee may be applied by your card provider for making international payments outside of the UK. SK Chase Ltd or the venue name will appear on your bank statement.

I’ve found a voucher I like the sound of, but not sure what it includes?

Click on ‘more details’ to find out more information and if you are still unsure, please contact us to speak to a member of our team via hello@dis-loyalty.com.

How do I order more than one gift?

If you would like to add multiple vouchers that are the same, simply click the ‘+’ next to the voucher in your basket. If you would like to add different vouchers, simply click ‘add to basket’ on all vouchers you would like to purchase.

Can I send vouchers to different postal addresses/email addresses?

You can only choose one delivery method and address per order. You will need to make multiple orders if you would like to send to multiple recipients.

After purchase

I have accidently deleted/lost my voucher, can I get a copy?

If you still have your receipt of purchase, you can click on the link under ‘items ordered’ to retrieve your e-voucher copy. If you do not have this, contact us via enquiries@skchase.com to ask us to retrieve and send you an e-voucher copy. If you can, please provide the following information:
Order Number
Date of purchase
Surname of buyer

Can you provide me with a VAT receipt?

We will only be able to provide a VAT receipt upon redemption of the voucher, once the service has been provided and charged accordingly.
If the voucher has been redeemed, please contact us.

Can my voucher be refunded/how do I refund my order?

Vouchers cancelled within fourteen days of purchase are fully refundable, as long as they have not been redeemed by the recipient. Please refer to the Terms and Conditions (link in the footer) for more detailed information. For more details or to request a refund, please contact us via enquiries@skchase.com.

Delivery

I have received my receipt of purchase but not the e-voucher, please can you resend?

Firstly, please may we ask you to check your spam/junk folder. A link to the gift voucher is included on the receipt of purchase. Please click on the voucher ID to view and save the gift voucher.

I have not received my receipt of purchase, please can you resend?

Firstly, please may we ask you to check your spam/junk folder. If you still cannot locate the receipt, please contact us via enquiries@skchase.com to request this.

When will my voucher be dispatched?

Email vouchers are sent immediately after purchase.

Gift recipient

How do I redeem my voucher?

Please contact us via hello@dis-loyalty.com to redeem your voucher for a promo code. The contact details are outlined on your gift voucher.

I have received a gift voucher but I don’t know who it’s from. Can you tell me who bought it for me?

Yes. Occasionally the person buying the gift voucher may ask for the gift voucher to be sent to the recipient directly, but forget to add who the gift is from. Your voucher may be retrieved in the system and we can let you know who purchased the gift voucher. Please contact us via enquiries@skchase.com.

I have received a gift voucher but I would like to change it.

Sorry, but gift vouchers are non transferable. With all these discounts, why would you?

Can my voucher be extended?

Please contact us via hello@dis-loyalty.com. Note that gift voucher extensions are not always possible.

If you can’t find the answer to your question, please contact us via hello@dis-loyalty.com.

We work with a trusted company, SK Chase, to sell our gift experiences online; helping you view, buy and receive your gift vouchers.